Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and MacFileFlow ("Company," "we," "us," or "our"). By accessing or using our website, products, and services (collectively, "Services"), you agree to be bound by these Terms. If you do not agree, do not use our Services. We reserve the right to modify these Terms at any time. Changes become effective when posted to the website. Your continued use constitutes acceptance.

2. Eligibility and Account Registration

You must be at least 18 years old and legally capable of entering contracts to use our Services. By registering an account, you represent and warrant that all information provided is accurate, complete, and current. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to notify us immediately of any unauthorized access. We reserve the right to suspend or terminate accounts that violate our policies or Terms.

3. License Grant and Usage Rights

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal or business purposes. This license permits you to: (a) view and download templates and documentation for your own use; (b) use our automation scripts and tools in accordance with documentation; (c) store your files and organizational preferences on our platform. You may not: (a) copy, modify, or create derivative works without written permission; (b) distribute, sell, or license our content or Services; (c) reverse-engineer or attempt to discover source code; (d) use our Services for commercial resale or competing services.

4. Product Descriptions and Pricing

We provide detailed descriptions of Starter, Professional, and Enterprise plans on our website. All pricing is in USD and subject to change with 30 days' notice. Prices exclude applicable taxes and fees, which you are responsible for paying. We reserve the right to discontinue or modify Services at any time. Discontinuation of free features does not entitle you to refunds. Billing cycles renew automatically unless you cancel. No partial-month refunds are issued upon cancellation mid-cycle.

5. Payment and Billing

Payment is due in full at the time of purchase. We accept major credit cards processed through secure third-party payment providers. By providing payment information, you authorize us to charge your account in accordance with your plan. If payment fails, we will attempt to retry using the backup payment method on file. After three failed attempts, we reserve the right to suspend your account until payment is made. Late payments may incur additional fees as permitted by law.

6. Refunds and Money-Back Guarantee

We offer a 30-day money-back guarantee from the date of purchase. To request a refund, contact us in writing with your order details. Refunds apply to the purchase price only and exclude any taxes or payment processing fees already charged. Refunds are processed within 5–7 business days to the original payment method. Refunds are available only once per customer account. Abuse of the refund policy may result in account suspension.

7. Intellectual Property Rights

All content on our Services—including text, graphics, logos, templates, scripts, documentation, and design—is the exclusive property of MacFileFlow or licensed to us. You may not use, reproduce, or distribute this content without written permission except as permitted by these Terms. We respect third-party intellectual property rights and comply with all applicable laws. If you believe content infringes your rights, contact us with details and we will investigate promptly.

8. User Content and Responsibility

You retain ownership of files and data you upload or organize using our Services. By uploading, you grant us a non-exclusive license to host, transmit, and display your content solely to provide Services. You are solely responsible for: (a) the legality and accuracy of your content; (b) ensuring you have rights to any third-party content you upload; (c) maintaining backups of important data. We are not liable for loss, corruption, or deletion of your content. We do not monitor user content for copyright or policy violations except when reported.

9. Prohibited Activities

You agree not to use our Services to:

• Violate any laws, regulations, or third-party rights.
• Engage in harassment, threats, abuse, or defamatory content.
• Transmit malware, viruses, or any code intended to damage systems.
• Attempt unauthorized access to our systems or user accounts.
• Interfere with or disrupt our Services or servers.
• Engage in spam, phishing, or fraudulent activities.
• Scrape, automate, or excessively download content without permission.
• Resell or redistribute our Services as your own.
• Use the Services for competing or derivative services.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MACFILEFLOW AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR: (A) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION); (B) ANY DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE SERVICES; (C) THIRD-PARTY CONTENT OR SERVICES. OUR TOTAL LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE PAST 12 MONTHS. SOME JURISDICTIONS DO NOT ALLOW LIABILITY LIMITATIONS, SO THIS MAY NOT APPLY TO YOU.

11. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. YOUR USE IS AT YOUR OWN RISK.

12. Indemnification

You agree to indemnify, defend, and hold harmless MacFileFlow and its affiliates from any claims, damages, losses, or costs (including legal fees) arising from: (a) your use of our Services; (b) violation of these Terms; (c) violation of applicable laws; (d) your content or actions; (e) infringement claims related to your use. This obligation applies even if we have advised of the possibility of such damages.

13. Termination

Either party may terminate the relationship at any time. Upon termination: (a) your license to use Services ceases immediately; (b) you remain liable for unpaid amounts; (c) we will provide reasonable notice before deleting your account data (30 days unless legally required otherwise); (d) clauses regarding indemnification, limitation of liability, and confidentiality survive. We may terminate for violations of these Terms, payment defaults, or other material breaches without notice.

14. Dispute Resolution and Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict-of-law provisions. Any dispute arising from these Terms or Services shall first be addressed through good-faith negotiation. If unresolved within 30 days, the parties agree to binding arbitration under the American Arbitration Association rules, held in Washington, DC. You waive the right to jury trial and class action. Arbitration costs are shared equally unless otherwise determined by the arbitrator.

15. Confidentiality

Each party agrees to maintain strict confidentiality regarding the other's proprietary information. This obligation does not apply to information that: (a) is publicly available; (b) was rightfully known before disclosure; (c) is independently developed; (d) is required to be disclosed by law. Both parties must enforce confidentiality among their employees and contractors with appropriate agreements.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if impossible, severed from these Terms. The remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, along with our Privacy Policy and any supplemental agreements you sign, constitute the entire agreement between you and MacFileFlow regarding our Services. They supersede all prior and contemporaneous agreements, understandings, and representations, whether written or oral. No course of dealing or course of performance modifies these Terms.

18. Notices

We may send notices to the email address associated with your account or by posting on our website. You may send notices to us at the contact address below. Notices are effective when sent or posted.

19. Contact Information

For questions or concerns about these Terms, please contact us: